FAQ's / Help Me!

Tittle + Tat is home to a collective community of original thinking creative souls.

Tittle + Tat is proud to support small business, handmade and independent retailers artists/designers. Our aim is to provide an affordable avenue for sellers to gain further exposure to local and international business opportunities, while giving consumers the opportunity and access to buy quality, unique individually designed goods.

If you can't find the answer you are looking for please send an email with your enquiry to Tittle + Tat Admin

Why Sell on Tittle + Tat?

• Sign up and open your own personally branded online shop for free

• Tittle + Tat is a small community of sellers, you won't get lost in the crowd.

• Receive a Free Facebook App to add to your FB business page and sell straight from your page using Paypal, no more chasing up payments.  Only your shop visible to shoppers from FB.

• We have FREE listings. Pay nothing until you make a sale

• Extremely low commission of only 4% of sale price taken from sales

• You will receive you own unique URL. Use this on your business cards and marketing materials to send your customers directly to your shop.

• There is no need to spend oodles of money on a website when you can trial your business online using a Tittle + Tat shopfront.

• Easy site administration area for you to manage your shop, upload products and manage your orders

• Strong loyal customer base who come to Tittle + Tat knowing they will be supporting a small independant business/retailer.

• Great exposure. Marketing initiatives are promoted directly to your target audience, through PR, Marketing, social media and promotional events and partnerships of Tittle + Tat.

• Be a part of a community who sell with heart.

What does this mean for you as a seller?

This means that you can either buy unique non mass-produced products from independent wholesalers and designers and sell these in your Tittle + Tat store, or you can sell handmade products that you have made and designed yourself.

Opening up a Tittle + Tat shopfront is simple. There is no need to invest time and money into creating your own website. You can start small with a few products and a Tittle + Tat store while you are testing and trialling your business and ideas. In the future when your business grows and expands and you have established a loyal customer base, you can then branch out on your own, with your own website.

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  • order your items and click on the 'Pay this seller using Paypal' button when the order is complete
  • at the Paypal log in screen look for the link on the bottom left that says 'Don't have a PayPal account?' 'Use your credit card or bank account (where available)'.
  • click Continue
  • fill out your credit/debit card and address details
  • click Review order and continue
  • click Continue without logging in
  • Review your payment and select 'Pay now'

How does the website work?

Tittle + Tat provides a space for you to sell your work and or products. You list your items on the website with a product image and a written description. You do not send your products to Tittle + Tat, rather, you look after all your own stock, shipping and warranties. Tittle + Tat maintains the website and looks after promotion and marketing to target your customers. We provide you with a convenient and affordable space to show your work without having to own and maintain your own website. Tittle + Tat provides you with a means to set up your own online shop-front within the main Tittle+Tat website. You receive you own unique URL address. When an item is purchased, both the buyer and seller receive notification emails containing the details they will need to complete the transaction.

The purchase transaction takes place between the buyer and the seller.

To begin selling on Tittle + Tat you must first register and then top up your Tittle + Tat account with a minimum of $5. (this is to cover commission fees when you sell a product and can also be used to feature your listing, should you choose to do so) This payment is made using Paypal.You must have a Paypal account to sell on Tittle + Tat. Your Tittle + Tat account balance is used to automatically deduct your 4% sales commission. This account is not used for making purchases on Tittle + Tat. There is no obligation and you can close your shop at any time. You can request a refund of any unused money should you decide to close your shop

Selling On Tittle + Tat


Who can sell on Tittle + Tat & what can I sell?

The Tittle + Tat collective marketplace is open to all independent designers, retailers, artists, crafters and WAHM's who are selling independently designed or made goods.

If someone else made the item you wish to sell, then it must NOT be mass-produced and only produced in small or limited runs.

What does Indie mean?

According to WikipediaThe indie design movement is made up of independent designers, artists and craftspeople who design and make a wide array of products without being part of large, industrialized businesses.
They are supported by a growing number of indie shoppers who are seeking niche and often handmade products as opposed to those mass-produced by corporations.

All items must be ethically produced.By ethically produced we mean that the product must be produced with minimal harm to, or exploitation of humans, animals or the natural environment. We like products that are sweat shop free, not loaded with chemicals, not made by a child or some poor underpaid worker in a third world country and sustainable.You get the idea!

You can sell products that you have altered, refashioned or refurbished, for example you might have renovated a second hand baby dress into a fabulous new creation and this would be fine to sell on Tittle + Tat

 

 

You can sell craft items, craft DIY kits, patterns and tutorials. We also love educational toys and products for children. We are looking at expanding the craft and education categories and are interested in adding more businesses in this area.

 

What can’t I sell on Tittle + Tat?

Anything mass produced. Anything that you are re-selling, whether it's handmade or not. Anything unsafe, unethical or inappropriate.

Contact Tittle + Tat admin if you are not sure whether you product meets the criteria.

Can I sell supplies on Tittle + Tat?

You may sell supplies that relate to making handmade goods. No you cannot sell second hand goods on T+T although you may sell up-cycled or renovated items. You must have altered or refashioned the item in some way.

How much does selling on Tittle + Tat cost?

Tittle + Tat does not currently charges listing fees, although this may change in the future. We currently only charge a very low 4% commission on the sale price of an item once it sells.

The fees to sell on Tittle + Tat are very very affordable. The commission fees are paid in return for Tittle + Tat maintaining the site, marketing and providing a platform and shopfront for you to sell your products. The great thing about selling online is, you can let your stall look after itself and you don't need to sit out in the sun, rain and cold all day to make a sale.You can be spending time with your family, sleeping, eating and enjoying life. If you are already enjoying success selling at the weekend markets, opening an online shopfront is a great add-on and will compliment your existing business. Give out your business cards to those market shoppers that always ask whether you will be at the next market. You know the chances of them coming to the next market are slim to none, especially if they are interstate visitors! Give them a card and you might just get that sale after all.

Once an item sells, you then pay a very low 4% commission on the total selling price of that item. That is it. No more hidden costs. In a nut shell. Free to set up shop and 4% commission when you sell a product.

To open a shopfront you will need to initially deposit a minimum of $5 into your Tittle and Tat account using Paypal. All of your commission fees will be deducted from this account. You can also use this money to take up optional offers to feature your product on the home page, or make it a priority listing, which will have your product pushed to the top of the category. Once this money is depleted you will need to top up your account before you can list any new products. If you choose to close your account at a later date you can request a refund for any remaining monies. See our Terms and Conditions for further details.

When your item sells, a 4% commission fee is deducted automatically from your account. The 4% commission fee is only charged on the sale price of the item sold, you do not pay commission on postage/shipping charges. Please note that the commissions are automatically deducted from the seller's prepaid account. The transaction of buying the item takes place between the buyer and seller.

Sound simple? It is!

Optional Extras

Featured / Home Page Featured Products

You can upgrade your existing listings and new ones as you add them to make them featured listings ($0.50) and/or home page featured ($0.75) listings.

Featured listings are highlighted and placed at the top of the listings in that category, this means that they will appear above other non-featured products in the search results.

Home page features are shown in a random rotation on the home page for the life of their listing.

Featured Listings and Home Page Featured listings are a great way to get your products seen by more people. Go to admin / items you are selling and click on the upgrade link to the right of the product listing or you can choose to feature your items at the time of listing.

How do I register to become a Tittle + Tat seller?

Simply complete your details in the registration from via the "Register" tab in the top navigation bar.

When registering it is important to remember that your username is also your business/shop name (it is how people find you on the site and in search engines) Firstly you should check that no other sellers are using the name you would like to use. Do a search on the T+T site and see if your preferred name is available.

You will have your own shopfront within the Tittle + Tat site and your own unique URL.

When you register as a seller on Tittle + Tat you will automatically receive your own unique url, For example, www.tittleandtat.com.au/shop/UniqueBubs. You can use this url to direct sellers to your shop, print it on your business cards, put it on your blog and your Facebook page etc.

By creating a shop-front, all of your products are conveniently displayed together.

What if my account runs out of money?

If your account becomes overdrawn, you will be required to add funds before you can list further items. You can set you account to auto top up so that you never have to worry about running out of money and missing out on sales.

Are there any other seller guidelines that I need to be aware of before registering?

Please see our Terms & Conditions page for your requirements and obligations as a Tittle + Tat seller.

Image formats

Images must be in .jpg or .png format and at least 300 pixels wide. We recommend an optimum size of 850 pixels wide by 685 pixels high.

The main listing photograph displays at 300 pixels wide. Users can click on the main listing image to view it at full size, so loading an image in larger widths/heights is encouraged. By keeping to the reeommended ratio of 850px x 685px, your images will look their best.

To avoid automatic cropping on portrait format images, if you have the means to crop your images before uploading them, your best option is to crop them to the same ratio as the main listing image, for example, 1260 pixels wide by 954 pixels high. Otherwise the most reliable option is to use landscape images.

Shop Banner Images

Shop banner images are scaled to 733 pixels wide, therefore you should ensure your source image is at least 733 wide. Optimum size is 733(w)  x 125px (h)

Tips + Help for successful selling

See our Sellers Resources section for oodles of fantastic information and tips to help you with promoting your business and selling online.

Buying on Tittle + Tat

How do I contact a seller?

You can contact a seller on Tittle + Tat by clicking on the Send Message link on any sellers profile or product page.

How do I cancel an order, request a refund or return an item?

Common Questions:

• My item is faulty or not as ordered
• How do I cancel my order?
• How do I contact the seller?
• How can I organise a refund or replacement?

Tittle + Tat is an online marketplace to buy + sell handmade and Indie produced goods. The transaction takes place between the buyer and seller. Therefore all refunds, replacements, and order cancellations should be arranged via the seller you bought your item from.

You can contact the seller by clicking on the send message link on the sellers profile page or product page. Alternatively you can email the seller using the email address provided on your Paypal receipt.

How do I leave feedback?

Receiving feedback is very important for sellers and useful for buyers. You can leave feedback by logging in to your account, clicking on My Admin Area and then clicking Place Feedback

If you have not heard back from the seller within a reasonable time frame or need any further assistance please contact Tittle + Tat administration and we will try to contact the seller on your behalf.

If you are unhappy with your purchase for any reason, please don't leave negative feedback without first contacting your seller first. They may be unaware of the problem and are able to offer you a refund or replacement

How do I pay for items purchased on Tittle + Tat?

Paypal
To purchase items on Tittle + Tat you will need to complete your transaction using Paypal. If you don't already have a Paypal account it's very simple to set one up.


Credit and debit cards
If you don't want to register with Paypal you can use a credit or debit card on the Paypal site.

To do this:

I bought an item but I am having payment problems.

Sometimes a payment may not go through as expected or setting up a Paypal account is taking longer than you thought. Contact the seller straight away and explain the situation. If you communicate with the seller you will find that most sellers are very understanding and may even be able to help you remedy your problem.

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